Return Policy

    Equiwin does not accept returns for clearance items or personalized products. No exceptions will be made.

    Returns will be processed under the following conditions:

    1. If you have received a damaged or defective item, Equiwin will accept the return within the first 30 days from the purchase date (e.g., if you purchase an item on 10/01/2024, you have until 10/31/2024 to begin the return process). Equiwin does not sell opened or used products unless stated otherwise. This policy helps guarantee that customers receive brand new product(s) in perfect condition.
    2. A full product refund will only be given if the item shows no signs of use, is in its original state, and is within the 30-day return window. Full product refunds will only be issued in the form of store credit or gift certificates.
    3. The customer is responsible for returning defective product(s) and for any applicable shipping and handling fees. These fees will not be refunded.
    4. Before Equiwin receives the return, the customer will be given a return authorization number (RMA) that MUST be clearly labeled on the outside of the shipping box. Otherwise, the return will not be accepted. If the merchandise is found to be non-defective, the product(s) will be subject to a 30% restocking fee per item.

    Step-by-Step Return Procedure

    1. Send an email to sales@equiwin.com specifying the order number, product code(s), and the reason(s) for the return (returns will ONLY be accepted for manufacturer-damaged/defective product(s); otherwise, items are subject to a 30% restocking fee).
    2. Once approved by Equiwin’s admin, we will issue you an RMA number along with shipping instructions via email. Ensure you return the item in its original condition and any applicable packaging.
    3. Within 7 days of receiving the RMA number, send the item back to us with the RMA number labeled on the outside of the box.
    4. As soon as we receive the item(s) and verify their status, we will grant you a refund in the form of store credit or a gift certificate within 24-48 hours of processing the return. You will receive this via email.
    5. The store credit or gift certificate must be used within 6 months of the return. If left unused, the credit/certificate will expire, and Equiwin will not reissue the credit.
    If the item status is rejected for any reason (e.g., signs of use, no defects), it will be subject to the 30% restocking fee, especially since we are unable to sell used merchandise.The decision to accept or reject a return is at the discretion of Equiwin’s administrative team. Harassment of our team members due to a disagreement over our return policy is grounds for Equiwin to terminate current and future business transactions with the customer.

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